Email Support

How To Set Up Email Accounts

  1. Login to the Account Center
  2. Click on the domain that the email account will be for under “Your Active Products/Services”.
  3. You may create a new email account with one of the two options:
    • Type in the username and password under: “Quick Create Email Account”.
    • Click “Email Accounts” under “Quick Shortcuts” to create accounts with more options.

How To Setup Email Forwards

  1. Login to the Account Center
  2. Click on the domain that the email forward will be for under “Your Active Products/Services”.
  3. Click “Forwarders” under “Quick Shortcuts” to create email forwarders.

How To Add Email Autoresponders

  1. Login to the Account Center
  2. Click on the domain that the email autoresponder will be for under “Your Active Products/Services”.
  3. Click “Autoresponders” under “Quick Shortcuts” to create email autoresponders.

How To Check Email From Web Browser

  1. Open your web browser and input https://YourDomain.com:2096 into the address bar making sure to replace “YourDomain” with your domain name.
  2. Login using your email address and password, when prompted.
  3. Once logged in you can select many different options or open your inbox.
  4. To open your inbox select the blue “Open” button for Roundcube.

How To Connect With An Email Client

Secure SSL/TLS Settings (Recommended)

Username: username@YourDomain.com
Password: Use the email account’s password.
Incoming Server: mail.YourDomain.com
  • IMAP Port: 993
  • POP3 Port: 995
Outgoing Server: mail.YourDomain.com
  • SMTP Port: 465
IMAP, POP3, and SMTP require authentication.
Replace “YourDomain” with your domain name.

How To Migrate Email Accounts From Old Hosting To Cloud22

  1. Create new email accounts in the Account Center with the same address and passwords as the old.
  2. Download the files off of the old server/hosting.
    1. Using FTP go to “mail/domain.com/emailAccount” on the old server/hosting.
    2. Download the new and cur directories, and all of the files inside.
  3. Connect to your Cloud22 account with FTP and go to “root/mail/domain.com/emailAccount”.
  4. Upload the new and cur directories into the associated /emailAccount directory.
  5. Finish any other site migration tasks and then update your DNS to point to Cloud22’s servers.
  6. Test your email to make sure it works as expected and if troubles arise let us know.